Getting a negative feedback on Upwork can be a major setback. It can hurt your Job Success Score (JSS), which can make it harder to win new contracts. In some cases, it can even lead to your account being suspended.
If you’ve received a negative feedback that you feel is unfair, there are a few things you can do to try to remove it.
1. Request feedback removal from Upwork support.
If you’re a Top Rated or Top Rated Plus freelancer, you may be able to request feedback removal from Upwork support once every 3 months. To do this, you’ll need to provide the contract ID number for the contract that received the negative feedback and explain why you believe the feedback should be removed.
Upwork will review your request and decide whether to remove the feedback. If your request is approved, the feedback will be removed from your JSS and your profile.
2. Ask the client to change the feedback.
If you’re not a Top Rated or Top Rated Plus freelancer, you can still try to get the client to change the feedback. You can do this by sending them a message and explaining why you believe the feedback is unfair. If the client is willing to change the feedback, they can do so by going to the contract details page and clicking on the “Change Feedback” link.
3. Dispute the feedback.
If you believe that the negative feedback violates Upwork’s Terms of Service, you can dispute it. To do this, you’ll need to provide evidence that the feedback is in violation of Upwork’s policies. For example, if the feedback contains profanity or personal attacks, you can provide screenshots or transcripts of the conversation.
Upwork will review your dispute and decide whether to remove the feedback. If your dispute is approved, the feedback will be removed from your JSS and your profile.
4. Accept the feedback and move on.
If you’ve tried all of the above and the negative feedback is still there, you may need to accept it and move on. It’s important to remember that one negative feedback doesn’t mean that you’re a bad freelancer. Keep working hard, providing excellent service, and getting positive feedback from other clients.
Here are some tips to help you avoid getting negative feedback on Upwork:
Set clear expectations with your clients. Before you start working on a project, make sure that you and your client have a clear understanding of what is expected. This will help to avoid any misunderstandings that could lead to negative feedback.
Communicate regularly with your clients. Keep your clients updated on your progress and let them know if there are any unexpected delays. This will help to build trust and rapport, which can reduce the chances of getting negative feedback.
Go above and beyond for your clients. Do everything you can to exceed your clients’ expectations. This will show them that you’re a valuable asset and make them more likely to give you positive feedback.
Getting a negative feedback on Upwork can be frustrating, but it’s important to remember that it’s not the end of the world. By following the tips above, you can reduce the chances of getting negative feedback and improve your chances of success on Upwork.